Job Summary
To design and develop effective, engaging, and business-aligned learning solutions for employees across functions and business verticals. The role will partner with business SMEs and L&D stakeholders to convert business processes, product knowledge, policies, and capability requirements into impactful learning interventions.
Job Description
- Understand business and functional requirements and translate them into relevant learning interventions.
- Design and develop e-learning, instructor-led training, virtual learning, micro-learning, videos, simulations, assessments, and other digital learning solutions.
- Create storyboards, learning journeys, facilitator guides, participant materials, quizzes, and assessments.
- Work closely with SMEs across Business, Sales, Credit, Collections, Operations, Risk, Legal, Finance, HR, and other support functions to develop accurate and learner-friendly content.
- Convert complex financial products, processes, policies, systems, and SOPs into simple and engaging learning content.
- Design scenario-based learning and case studies relevant to real business situations.
- Own the end-to-end content development lifecycle—from requirement gathering and design to development, stakeholder review, deployment, and content updates.
- Develop learning interventions for product launches, process changes, system implementation, policy updates, regulatory requirements, and employee capability development.
- Review existing training content and identify opportunities for digitisation, simplification, standardisation, and improvement.
- Collaborate with graphic designers, video/content developers, LMS teams, and external partners for content creation.
- Ensure learning content is aligned with Chola's brand, values, policies, and compliance requirements.
- Conduct pilot sessions/content testing and incorporate feedback before deployment.
- Track learner feedback, assessment results, completion data, and other learning metrics to evaluate effectiveness.
- Maintain and periodically update the learning content repository based on changes in business processes, products, policies, and systems.
- Leverage AI tools and emerging learning technologies to improve learning content, productivity, and learner experience.
Key Skills
- Instructional Design and Content Development
- Storyboarding and Learning Journey Design
- Hindi Speaking Mandatory
- E-learning and Digital Learning
- Adult Learning Principles
- Training Needs Analysis
- Assessment and Evaluation
- SME and Stakeholder Management
- Strong written and presentation skills
- Knowledge of Articulate Storyline/Rise, Adobe Captivate, Canva, or similar tools
- Working knowledge of LMS platforms
- Proficiency in MS PowerPoint and other content development tools
- Exposure to AI-enabled content creation tools would be an advantage
