Job Summary
As a Retail Sales Trainer, you will be responsible for developing, delivering, and evaluating sales training programs aimed at improving the skills and performance of our front-end retail staff. Your goal is to drive store performance by enhancing customer service standards and sales effectiveness.
Job Description
- Design and deliver induction and refresher training programs for new and existing retail staff.
- Conduct in-store coaching and on-the-floor training to ensure real-time performance improvement.
- Develop training content, manuals, and e-learning modules aligned with sales and customer experience goals.
- Monitor training effectiveness through post-training evaluations, mystery audits, and store performance metrics.
- Collaborate with Operations and HR teams to identify skill gaps and training needs.
- Ensure consistent delivery of brand and product knowledge to all store employees.
- Promote a customer-first attitude and train teams on upselling, cross-selling, and objection handling techniques.
Profile Description
- Graduate in any discipline; MBA/PG in Retail Management or related field is a plus.
- 3–6 years of experience in retail sales training, preferably in the optical, fashion, or FMCG sectors.
- Excellent communication, presentation, and facilitation skills.
- Strong interpersonal and coaching abilities.
- Willingness to travel extensively for in-store training across regions.
- Proficiency in MS Office; experience with Learning Management Systems (LMS) is an added advantage.
About Company
Our client is a fast-growing Indian eyewear retail brand founded in Chennai, with a strong presence across major cities. Known for offering stylish, high-quality eyewear at accessible prices, the company blends fashion, precision products, and personalized customer experience. With a focus on innovation and customer trust, it continues to redefine the eyewear retail journey in India.
