Job Details

Job Summary

The Navis Managed Services Engineer is responsible for providing consulting, troubleshooting and configuration assistance to Navis customers around Application (EDI & other TOS products), Infrastructure (Database, On-Prem and Cloud Infra environment) and Monitoring & Diagnostics. A qualified candidate will have experience working in a Managed Services department of an enterprise software or service-based company performing majority of the below mentioned responsibilities.

Job Description

1. Monitoring of Navis software EDI, troubleshooting and resolve customer reported issues
2. Configuration and deployment of new EDI messages for customers
3. Research and resolution of Navis TOS EDI errors in real time on behalf of customers
4. Monitoring and diagnostics of Navis software and systems
5. Review and administration of customer software setup and configuration
6. Response to and Resolution of customer issues per a Service Level Agreement
7. Design, administer, manage, maintain and troubleshoot Navis customer’s IT Infrastructure, including servers, storage, DR, network hardware and software, WAN/communication links and cloud hosting.
8. Design, administer, manage and maintenance of cloud environments for hosting of Navis software on behalf of customers.
9. Management, administration and maintenance Databases (SQL) via Managed Services for Navis customers including troubleshooting and issue resolution
10. Performance tuning and administration of live production databases, consulting and recommendations around database sizing and configuration
11. Ready to support Navis customers across different geographies
12. Flexible and ready to work in a 24 x 7 x 265 environment (including on call support / rotational shifts)

Profile Description

1. 3-5 years experience as a Services or Support consultant for an enterprise software company or in related field.
2. 3-5 years experience as a DBA for an enterprise software company or in related field.
3. 3-5 years experience managing EDI for an Enterprise Software Company or related field with deep familiarity with maritime EDI message management (i.e. BAPLIE, COPARN, COPRAR, 315, etc.)
4. 3-5 years experience in centralization, consolidation and virtualization of servers, storage and overall IT architecture and deep technical knowledge of current network hardware, protocols, and Internet standards
5. 3-5 years of experience of Cloud Computing environments (MS Azure, AWS, GCP)
6. 2-3 years experience in administration, maintenance of Application Performance Management, Infrastructure monitoring and alerting tools (preferably Elastic Search)

Should Have (Complementary skills related to above core skills):

1. Good understanding of Infrastructure network capacity planning, network security principles, and network best practices
2. Ability to conduct research into Infrastructure networking issues and products as required
3. Good understanding of Infrastructure and/or Terminal Operating Systems and their configuration
4. Experience with administration of Oracle and/or MSSQL database administration
5. Good understanding of database technologies including performance tuning, scaling, redundancy and backup
6. Good Knowledge / understanding of Load balancers, Clustering, Tomcat, Oracle, SQL, and MySQL DB’s, Red Hat Linux, RAID, Microsoft Server, ActiveMQ, MS SQL Server, JMS, Firewalls Knowledge, Skills, and Abilities
7. Highly self-motivated and directed, with keen attention to detail
8. Proven analytical and problem-solving abilities
9. Ability to effectively prioritize tasks in a high-pressure environment
10. Strong customer service orientation
11. Highly fluent in English language effective verbal and written communication skills
12. Experience in the maritime or logistics industry is a significant plus
13. Experience in Navis TOS a big plus
14. Experience working in a team-oriented, collaborative environment
15. Experience working in distributed virtual teams
16. Demonstrate great attitude and work ethic
17. Professional image, personality and demeanor
18. Meticulous organizational and multitasking skills
19. Ready to cross skill himself/herself across new and different domains and technologies
20. Excellent customer service and follow-up skills
21. Proven desire and ability to complete tasks and meet deadlines to the best of his/her ability
22. Demonstrated pride in work, company and team

About Company

A client of ilink Talent Solutions is an emerging AI-first technology consulting firm specializing in Cloud, Data, and Generative AI–driven transformation. Founded in 2020, with a presence across India, the US, and the Middle East, they help enterprises build scalable, intelligent systems through API modernization, data engineering, infrastructure automation, and agentic AI solutions. Known for their outcome-driven approach and strong expertise in cutting-edge technologies like RAG frameworks and cloud-native architectures, the company is rapidly gaining traction as a trusted partner for next-generation digital innovation.