Job Summary
Responsible for managing end-to-end branch operations, ensuring regulatory compliance, operational efficiency, risk control, customer service excellence, and branch profitability while maintaining safety, security, and service standards.
Job Description
Branch Operations & Service Delivery
- Manage daily branch operations including account servicing, lending support, customer requests, cash handling, and service quality.
- Monitor customer waits time, employee productivity, token management, and workload distribution.
- Ensure adherence to grooming, corporate attire, and service quality standards.
- Review account opening forms, customer requests, closures, FD renewals, and pending transactions.
Compliance & Risk Management
- Ensure strict adherence to banking policies, RBI guidelines, internal audits, and regulatory standards.
- Handle branch audits, fraud prevention, AML/KYC compliance, sanctions monitoring, and risk mitigation.
- Monitor high-value transactions, reconciliation of accounts, clearing balances, office accounts, and Nostro-related activities.
- Manage fraud reporting, audit observations, and closure of audit findings within defined timelines.
Security & Infrastructure Management
- Maintain security of branch assets, cash, keys, lockers, and sensitive inventory items.
- Ensure proper functioning of CCTV, fire safety systems, alarms, ATM infrastructure, and vaults.
- Supervise housekeeping and security staff.
Branch Profitability & Cost Control
- Optimize branch cash holding and reduce operational costs.
- Monitor branch P&L components including rent, utilities, and staffing expenses.
- Ensure timely recovery of service charges and interest income.
People Management & Capability Building
- Identify training needs and develop employee skill enhancement programs.
- Conduct knowledge sessions, team meetings, and performance monitoring.
- Support workforce planning, leave management, and productivity improvement initiatives.
Administrative & Business Continuity
- Ensure timely system handover, vendor payments, and stationery management.
- Coordinate business continuity planning (BCP) drills and emergency readiness.
- Maintain operational registers, regulatory returns, and statutory compliance documentation.
Profile Description
A banking operations professional with 5+ years of experience in branch operations, compliance, audit management, risk control, and service delivery. Strong expertise in regulatory adherence, fraud prevention, team management, and operational efficiency, with the ability to drive branch performance, ensure customer service excellence, and maintain security and compliance standards in a high-volume banking environment.
About Company
Our client is a leading private sector bank in India offering a wide range of retail, commercial, and corporate banking services. It has a strong national presence with an expanding network across urban and semi-urban markets, focusing on customer acquisition, digital innovation, and financial inclusion. The bank emphasizes secured retail lending, sustainable growth, and cross-selling to strengthen customer relationships and profitability.
