Job Summary
Handle branch cash operations, customer service, and compliance while supporting audits. Drive cross-selling and customer relationships to boost branch growth.
Job Description
Key Responsibilities
- Execute customer transactions after proper ID and signature verification
- Ensure customer calling as per operational norms
- Identify and report suspicious or deviation transactions
- Maintain inventory, vouchers, and operational records
- Process customer service requests efficiently
- Achieve cross-sell targets (LI, GI, FD, Bill Pay, Digital Banking)
- Generate leads for asset, investment, and fee-based products
- Manage and grow relationships with mapped customers
Core Competencies
- Branch and cash operations
- KYC, AML, audit, and compliance
- Customer relationship management
- Sales and cross-selling skills
- Attention to detail and process orientation
Profile Description
2-3 years of experience in branch operations, cash handling, and customer service. Skilled in cross-selling banking and insurance products, maintaining compliance, and ensuring smooth daily operations to deliver superior customer experience and support branch business growth.
About Company
Our client is a leading private sector bank in India offering a wide range of retail, commercial, and corporate banking services. It has a strong national presence with an expanding network across urban and semi-urban markets, focusing on customer acquisition, digital innovation, and financial inclusion. The bank emphasizes secured retail lending, sustainable growth, and cross-selling to strengthen customer relationships and profitability.
