Job Summary
The Delivery Manager is responsible for end-to-end delivery of complex software development projects for key retail clients. This role requires a strong IT development background and proven expertise in managing fixed-price and milestone-based engagements. The incumbent will lead cross-functional teams, manage client relationships, ensure contractual compliance, and drive delivery excellence while supporting account growth and revenue scaling.
Job Description
Delivery & Project Management
- Own and drive end-to-end delivery of software development projects for major retail accounts.
- Manage cross-functional development teams to ensure high-quality, on-time, and within-budget delivery.
- Lead project planning, execution, risk management, stakeholder communication, and reporting.
- Ensure adherence to SDLC methodologies including Agile, DevOps, and Waterfall.
Client & Stakeholder Management
- Act as the primary point of contact for clients, ensuring transparent and proactive communication.
- Take complete ownership of client escalations and drive timely resolution.
- Build, nurture, and sustain strong client relationships at operational and leadership levels.
- Ensure compliance with contractual commitments, SLAs, and governance requirements.
Delivery Excellence & Business Growth
- Drive continuous improvement initiatives in delivery excellence, automation, and process optimization.
- Collaborate with sales, pre-sales, and technology teams to support account mining and revenue growth.
- Scale delivery operations to meet increasing project volumes and client expectations.
- Participate in budgeting, resource planning, profitability management, and client health monitoring.
People & Team Leadership
- Mentor and coach delivery teams, fostering a culture of accountability, responsiveness, and innovation.
- Promote best practices in delivery management and team performance.
Profile Description
- 12–16 years of overall IT experience, with at least 4–5 years in a Delivery Manager role
- Career progression from Developer or Tech Lead, with strong hands-on technical background in any technology stack
- Proven experience delivering fixed-price and milestone-based projects with end-to-end accountability
- Strong expertise in handling client escalations and managing complex client situations
- Demonstrated ability to build and sustain strong client relationships across multiple levels
- Experience in the Retail domain, supporting digital transformation or enterprise IT initiatives
- Solid understanding of SDLC methodologies (Agile, DevOps, Waterfall)
- Experience working in large or mid-sized IT Services, Solutions, or Consulting organizations
- Ability to manage multiple projects simultaneously under tight timelines
- Strong ownership mindset with proactive problem-solving approach
- Excellent verbal, written, and presentation communication skills
- Proven experience in scaling delivery operations and growing account revenue
- Education: BE / BTech / MTech
About Company
A client of iLink Talent Solutions is a retail-focused technology consulting firm founded in 2009, headquartered in Kochi with operations across the USA, India, Canada, Australia, and UAE, employing nearly 1,000 professionals. With deep retail domain expertise, they provide digital commerce, AI, cloud, microservices, mobility, quality engineering, and consulting services, supported by proprietary platforms like RetailHive and Ziro™. In 2025, they launched an AI Innovation Office in Trivandrum to advance generative AI and neural intelligence. Recognized as a seven-time Great Place to Work and one of India’s Best IT & IT-BPM workplaces, they continue to drive innovation in the global retail technology space.
