Job Summary
The role is responsible for managing branch cash operations, delivering high-quality customer service, ensuring strict compliance with banking regulations, and supporting business growth through cross-selling of banking and fee-based products. The position involves handling customer transactions, maintaining operational records, identifying risks, and building strong customer relationships while adhering to audit and control requirements.
Job Description
Responsible for branch cash operations, customer service, compliance adherence, and cross-selling banking and fee-based products while supporting business growth and audit requirements.
Key Responsibilities
- Execute customer transactions after proper ID and signature verification
- Ensure customer calling as per operational norms
- Identify and report suspicious or deviation transactions
- Maintain inventory, vouchers, and operational records
- Process customer service requests efficiently
- Achieve cross-sell targets (LI, GI, FD, Bill Pay, Digital Banking)
- Generate leads for asset, investment, and fee-based products
- Manage and grow relationships with mapped customers
Core Competencies
- Branch and cash operations
- KYC, AML, audit, and compliance
- Customer relationship management
- Sales and cross-selling skills
- Attention to detail and process orientation
Profile Description
Ideal for candidates with 2–5 years of experience in branch banking or cash operations who are customer-focused, sales-oriented, and compliant with banking regulations. Willingness to complete required certifications and training is essential.
About Company
A leading private sector bank in India offering a wide range of retail, commercial, and corporate banking services. It has a strong national presence with an expanding network across urban and semi-urban markets, focusing on customer acquisition, digital innovation, and financial inclusion. The bank emphasizes secured retail lending, sustainable growth, and cross-selling to strengthen customer relationships and profitability.
